FAQ

• Why do I choose your design?
Bespoke | High-End | Authentic

Each piece is thoughtfully handcrafted with care and precision — not mass-produced.
Boutique by Brenda Lee uses only the finest handpicked materials to ensure your accessory feels as meaningful and beautiful as the day it's worn.

• Delivery - Shipping from Australia
Flate Rate Shipping | Buy More, Save More

All items are packed in branded gift bags with utmost care for safe transit to your doorstep from Perth, Western Australia.
Buyers are responsible for any customs and import taxes that may apply.  Boutique by Brenda Lee is not responsible for delays due to customs.


• How long until my order ships?
We handcraft your pieces to order and will ship your order within 4 weeks.

• Do you accept custom order requests?
Yes! Please get in touch with us if you’d like any variations on our designs or have a special idea in mind. You can email us at brenda@boutiquebybrendalee.com or click the Chat button in the corner to discuss creating your dream piece together.

• How much do custom-made designs cost?
Pricing depends on the materials used and the time required to create your design.
To give you an idea: one bride asked for additional freshwater pearls on her hairpiece, which added just $10 to the cost.
💌 You’ll always receive a free quote before we begin — no pressure at all.


• How do I take care of my headpiece and earrings from your shop?


• Do you accept rush orders?
Please contact us before purchase for a rush order so we can ensure to meet your deadline. We will do our best to process your order as soon as possible.

• How do I contact you?   
Send an email at brenda@boutiquebybrendalee.com to discuss creating your dream piece. We love to hear from you.

• Can I visit you offline?
Boutique by Brenda Lee is available online only, which allows us to offer our high-end designer products at great prices.

• Anything I should know before purchase?
For safety, please do not leave children unattended with small items, as some pieces may contain small parts. Each accessory is handmade, so slight variations are natural and add to its unique character.

Please also note that colours may appear differently depending on your device or monitor settings.

• Returns
We strive to ensure that all our customers are satisfied with their purchases.
Please get in touch with us within 14 days of delivery if you have any issues with your order. However, due to health and safety reasons, earrings are not eligible for return.

Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.