FAQ

• Why do I choose your design?
Bespoke | High-End | Authentic

We share heartfelt emotions with you through spiritually handcrafted statement hair jewels and earrings, blending nostalgic charm with unique modern designs. Each piece is authentic and meticulously crafted with great care and attention to detail, using only the finest handpicked materials.


• Delivery - Shipping from Australia
Flate Rate Shipping | Buy More, Save More

All items are packed in handmade gift bags with all the care in the world for safe transit to your doorstep from Perth, Western Australia.
Buyers are responsible for any customs and import taxes that may apply.  BoutiquebyBrendaLee is not responsible for delays due to customs.


• How long until my order ships?
We handcraft your pieces to order and will ship your order within 1 week.

• Do you accept custom order requests?
If you would like any variations on our designs or have any questions, please don't hesitate to contact us via email at brenda@boutiquebybrendalee.com or find the "Chat" button below in the corner to discuss creating your dream piece.

• How do I take care of my headpiece and earrings from your shop?

• Do you accept rush orders?
Please contact us before purchase for a rush order so we can ensure to meet your deadline. We will do our best to process your order as soon as possible.

• How do I contact you?   
Send an email at brenda@boutiquebybrendalee.com to discuss creating your dream piece. We love to hear from you.

• Can I visit you offline?
BoutiquebyBrendaLee is available online only, and that's how we can offer our high-end designer products at great prices.

• Anything I should know before purchase?
Do not leave your children unattended with small items. Some of our products may contain small parts.
Please keep in mind that each piece is made by hand and subject to variations from piece to piece with its uniqueness.
Colours may display differently depending on devices and monitor settings.

• Returns

We strive to ensure that all our customers are satisfied with their purchases. Please get in touch with us within 14 days of delivery if you have any issues with your order.

However, due to health and safety reasons, earrings are not eligible for return.

Please note this policy before making your purchase.

Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you have any questions or concerns regarding your order, please do not hesitate to contact us.